Privacy policy

Elizabeth Platt Therapy & Coaching
Warwickshire, England

Last updated: 27th January 2026

1. Introduction

Your privacy is critically important to us.

This Privacy Policy explains how Elizabeth Platt Therapy & Coaching (“we”, “us”, “our”) collects, uses, stores and protects your personal data when you visit our website or engage with our services.

This policy applies to:

  • Website visitors
  • Enquiries
  • Therapy and coaching clients
  • Integrative therapy, CBT-informed and hypnotherapy services
  • Free and paid hypnotherapy downloads

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Website: elizabethplatt.com 

2. Important Professional Disclaimer

Elizabeth Platt Therapy & Coaching provides therapy, integrative therapeutic work, CBT-informed approaches, coaching and hypnotherapy for personal development and wellbeing.

  • We do not diagnose mental health conditions or illnesses
  • We do not prescribe medication
  • Our services are not a substitute for medical or psychiatric care

Clients and users are encouraged to consult their GP or an appropriately qualified medical professional regarding any mental or physical health concerns.

3. Data Controller

The Data Controller responsible for your personal data is:

Elizabeth Platt Therapy & Coaching
Warwickshire, England
Email: elizabeth@elizabethplatt.com

4. Personal Data We Collect

A. Information you provide directly

We may collect:

  • Name
  • Email address
  • Telephone number
  • Address (if provided)
  • Enquiry details
  • Information submitted via contact forms or questionnaires
  • Payment and transaction details
  • Information provided during therapy, coaching or hypnotherapy enquiries

B. Special Category (Sensitive) Data

As part of therapy, integrative work, CBT-informed sessions or hypnotherapy, you may choose to share sensitive personal data, such as:

  • Emotional wellbeing
  • Personal history
  • Health-related information
  • Therapeutic goals or reflections

This information is processed only with your explicit consent and only for the purpose of providing professional services.

C. Automatically collected data

When you visit the website, we may collect:

  • IP address
  • Browser and device type
  • Pages visited and time spent
  • Referring website
  • Cookies and usage data

D. Hypnotherapy Downloads (Free or Paid)

If you access free or paid downloads, we may collect:

  • Email address
  • Purchase records
  • Download access information
  • Consent preferences 

5. Lawful Basis for Processing

We process personal data under the following lawful bases:

Consent

  • Contact forms
  • Email subscriptions
  • Hypnotherapy downloads
  • Special category therapy data

Consent can be withdrawn at any time.

Contract

  • Therapy, coaching or hypnotherapy services
  • Paid downloads or products
  • Booking and payment processing

Legitimate Interests

  • Website functionality and security
  • Service improvement
  • Fraud prevention
  • Analytics (non-intrusive)

Legal Obligation

  • Accounting and tax requirements
  • Regulatory or legal requests (if applicable)

6. How We Use Your Data

We use personal data to:

  • Respond to enquiries
  • Provide therapy, integrative therapy, CBT-informed or hypnotherapy services
  • Deliver free or paid hypnotherapy downloads
  • Manage appointments and communication
  • Process payments and issue receipts
  • Maintain professional and ethical records
  • Improve website performance and user experience
  • Send updates or newsletters (with consent only)

Sensitive data is used solely for professional therapeutic purposes.

7. Storage and Security of Therapy Data

Therapy-related data:

  • Is stored securely
  • Is accessible only to Elizabeth Platt
  • Is never shared without legal obligation or explicit consent
  • Is handled in line with UK GDPR and professional ethical standards

No system is completely secure, but appropriate technical and organisational measures are in place to protect your data.

8. Sharing Your Data

We do not sell, rent or trade your personal data.

We may share limited data with trusted third-party service providers, such as:

  • Website hosting providers
  • Secure email platforms
  • Payment processors
  • Scheduling or booking systems
  • Download delivery platforms

All providers are required to comply with UK GDPR.

Therapy-related data is only disclosed:

  • Where legally required
  • For safeguarding reasons
  • With your explicit written consent

9. International Data Transfers

Some service providers may process data outside the UK (for example, email or payment services).

Where this occurs, appropriate safeguards are in place, including:

  • UK adequacy regulations
  • Standard Contractual Clauses (SCCs)

10. Data Retention

We retain personal data only as long as necessary.

Typical retention periods:

  • Therapy client records: up to 7 years
  • Enquiries: up to 12 months
  • Financial records: 7 years (UK legal requirement)
  • Marketing data: until consent is withdrawn

Data is securely deleted when no longer required.

11. Your Rights Under UK GDPR

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability

To exercise your rights, contact:
elizabeth@elizabethplatt.com
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

12. Cookies

We use cookies to:

  • Improve website functionality
  • Analyse usage
  • Store preferences
  • Support forms and downloads

You can manage cookies through your browser settings. Some features may not function correctly if cookies are disabled.

13. Hypnotherapy Downloads – Important Notice

Hypnotherapy audio downloads:

  • Are not medical treatment
  • Do not diagnose or cure conditions
  • Should not be used while driving or operating machinery
  • Are complementary wellbeing tools
  • Results vary between individuals

14. External Links

Our website may contain links to third-party websites.
We are not responsible for their content or privacy practices.

Please review their privacy policies separately.

15. Children’s Privacy

Our services and website are not intended for individuals under 16.
We do not knowingly collect personal data from children.

16. Changes to This Policy

This Privacy Policy may be updated from time to time.
The latest version will always be available on this page.
Continued use of the website constitutes acceptance of any changes.

17. Contact

If you have any questions about this Privacy Policy or your data:
Elizabeth Platt Therapy & Coaching
Warwickshire, England
Email: elizabeth@elizabethplatt.com